Who we are
This is the privacy policy of TIPR Pty Ltd (ACN 640 946 167) (referred to as “TIPR”, “we”, “us”, “our”).
TIPR acknowledges the importance of protecting the privacy and rights of individuals in respect of their Personal Information. Set out below is our policy relating to the ways we collect and manage your Personal Information.
“Personal Information” (PI) is information we hold which is identifiable as being about you, which we collect as a result of your use of our websites, mobile phone or tablet applications, pages, or sites under the TIPR brand that are owned and operated by us (together, “the website”, “mobile application”), your membership with TIPR, or whenever we otherwise deal with you. We are committed to ensuring that the PI we collect about you is protected and is used, stored, and disclosed in accordance with Privacy Act 1988 (Privacy Act). Please visit www.oaic.gov.au for more information.
This Privacy Policy will not apply to websites or mobile applications which are linked to this website or our mobile application and over which TIPR has no control.
Collection of personal information
The kinds of personal information that TIPR generally collects from you are:
• name;
• state of residence;
• country of residence;
• email address;
• date of birth;
• website and mobile application activity; and
• any other information relating to you and provided by you either directly or indirectly to us or our representatives from time to time.
You must only provide accurate information that you are authorised to disclose in order to allow us to use your personal information in accordance with this Privacy Policy.
We will ordinarily collect your personal information directly from you, primarily through your use of the website, mobile application, or over email communication. We may also collect personal information from others, for example our related companies, with whom we partner to offer you a wide range of services and rewards, or through our agents or affiliates whom we engage to undertake marketing activities.
We may also collect personal information from job applicants, our employees and individuals associated with our business partners and service providers. Usually, this information is limited to name and contact details and the other information we need for the purpose of processing a job application and managing our business relationships.
Collection purposes
TIPR will collect your PI for the following purposes:
• to open a TIPR account for you;
• to provide member services to you;
• to identify you as a member for security purposes and to comply with our legal obligations;
• to upgrade and enhance your experience when using our website or mobile application;
• to tailor or develop information, services or products which we think may suit you;
• for marketing related purposes, including conducting research, conducting promotions, sending you newsletters and telling you (including via email, SMS or telephone) about products or services we think may be of interest to you); and
• to respond to enquiries and complaints from you and to establish, exercise or defend any legal claims.
By becoming a member or otherwise choosing to provide TIPR with PI, you consent to TIPR collecting your PI for the above purposes, and using and disclosing your PI as set out below.
Use and disclosure of personal information
TIPR may disclose your PI to a third party in the following circumstances:
• to our associated entities, agents and affiliates who undertake promotional and marketing activities on our behalf (including contacting you with special offers that may be of interest);
• to organisations that provide services (including IT, consultancy and advisory services) to us;
• to enter into contracts with you or third parties;
• for other marketing and client relationship purposes;
• to offer co-branded services, such as competitions or other promotions together with a third party (“Co-Branded Services”). When this happens, we may share the information you submit in connection with the Co-Branded Service with the third party, or with our service providers who assist us to host Co-Branded Services. The third party’s use of your information will be governed by their own privacy policy. We will obtain your consent to share your personal information with the third party. If you do not provide this consent, you may not be able to access that co-branded service;
• to share your information with business partners so they can send you marketing communications;
• where you have consented to the disclosure either expressly or by the circumstances and your conduct;
• where we consider disclosure is reasonably necessary to investigate or deal with unlawful activity or serious misconduct;
• to establish or defend a legal claim; or
• where the disclosure is required or authorised by law.
When you create an account on the website or mobile application, your Username or Handle, and Avatar or Profile Picture, will be displayed publicly.
TIPR may use personal information to create aggregate data about TIPR members through demographic profiling and statistical analysis of its database, in order to allow for more efficient operation of the TIPR business. We may provide the information derived from such profiling or analysis in de-identified form to potential and existing stakeholders.
TIPR will take all reasonable steps to ensure that any personal information which is disclosed to a third party is protected by that party in accordance with the Privacy Act and is used only for the purpose or purposes for which we supplied that information to them. Usually, we do this by imposing contractual requirements on or seeking assurances from third parties as to their compliance with the Privacy Act.
TIPR may store data (including personal information) on secure back-up servers outside of Australia, predominantly for security purposes only. This data may be accessed offshore, but only ever in compliance with all Australian laws, including the Privacy Act, and in accordance with this Privacy Policy.
Direct marketing and opting out
From time to time, we may use and disclose your personal information to inform you about TIPR (and its associated entities) products or services or about promotional activities, which TIPR believes, may be of interest or of benefit to you (provided that you have granted your express consent to receive such information). We may do this via email, SMS, telephone or other means.
If you no longer wish to receive marketing or promotional material from TIPR at all or in any particular form, you may contact us at any time by email at support@tipr.bet with your request with which we will comply as soon as is practical.
Where we send you commercial electronic messages for direct marketing purposes, each message will contain a functional means for you to opt-out of receiving such messages.
From time to time, we may contact you in relation to the opening, management, and administration of your TIPR account. These communications can be via any of the modes of contact recorded when you open an account, register as a member or which we otherwise collect for the purposes of opening an account. Such communication is not affected by your opt-in or opt-out status for direct marketing communications.
Security of PI and our website and mobile application
You acknowledge that no data transmission over the Internet is totally secure. We will take all reasonable precautions to ensure the security of your Personal Information and protect this information from loss, alteration, or misuse. TIPR’s employees, agents and contractors are required to maintain the confidentiality of Members’ PI.
Information communicated within a social media environment (for example, Facebook, Twitter, Chat Rooms) becomes public information. Ultimately, you are solely responsible for maintaining the secrecy of your username, password, and any account information. Please be careful whenever using the Internet, mobile application, and our website.
Our mobile application and website are meant for persons over the age of 18. If we learn that an individual under the age of 18 (‘Children’) has provided us with personal information, we will delete the member’s account. It is, however, ultimately the responsibility of parents or guardians to monitor their children’s Internet activities including where appropriate by using Internet screening software.
You are responsible for the security of and access to your own computer, mobile device or any other means used to access the mobile application or website. You must log out of your account when you have completed your time on the mobile application or website, and should not disclose your username, password, or any account information to any other person.
Cookies and how we use them
Cookies are pieces of data stored by your web browser on your hard drive which contain information relating to your use of the website. When you access the website, cookies may record details relating to your use of the website, including what pages you view from the website. This information is used for site optimisation and to improve the online experience for our customers. These tracking technologies do not personally identify users but do identify a user’s browser. If you would prefer not to receive cookies, your browser can be adjusted to refuse them.
We may use third parties to serve ads on our website or mobile application. The advertisers may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
Contact, access, correction, and further information
TIPR takes reasonable steps to ensure that Personal Information we collect is accurate, complete, and up to date.
You have the right to access the personal information we hold about you. If you would like to do so, please send an email to support@tipr.bet. We will provide you with a copy of your personal information within a reasonable period after the request is made, usually within 30 days. In some cases, we may not be able to provide you with access to some or all of your personal information and, where this is the case, we will provide reasons to you. We may also request verification of your identity before providing access to the requested personal information.
We give you the opportunity to correct and update Personal Information at any time through ‘My Account’. Requests for correction to any personal information can also be made by sending an email to support@tipr.bet.
We may refuse any request for access to or correction of personal information if the refusal is in accordance with the Australian Privacy Principles.
Any complaints regarding access to or correction of personal information should be made to us in writing. We endeavour to respond to any such complaints within a reasonable period, usually 30 days. If you have any queries, requests for access or correction or complaints relating to the handling of your personal information, please contact us at:
TIPR Pty Ltd
Email: support@tipr.bet
Postal: 81-83 Campbell Street Surry Hills NSW 2010
Further information about privacy concerns or complaints in Australia can be found on the Office of the Australian Information Commissioner’s (‘OAIC’) website at www.oaic.gov.au. If you are not satisfied with our response to your complaint, you may make a complaint to the OAIC.
Updates to this Privacy Policy and consent
In using the website or mobile application, you agree to be bound by the terms of this Privacy Policy. TIPR may review, change or update this Privacy Policy periodically and reserves the right to change the Privacy Policy at any time at its discretion by posting such changes on the website. We will publish our current Privacy Policy on the website and changes will take effect immediately at the time of publication. Where there is a significant change to the Privacy Policy, we will notify you of the change by posting the change on our site and within a reasonable time before the change comes into effect. If you do not accept the change as notified to you, you should close your Account before the change takes effect. It is the Member’s responsibility to ensure that they are aware of the current rules. Your continued use of the website or mobile application following publication will constitute your acceptance of those changes. You should review this Privacy Policy regularly and remain familiar with its terms.
